Shipping & Returns

Q: 1. What is the Hugby and how does it work?

Hugby is a weighted plush animal that uses gentle Deep Pressure Therapy to mimic the feeling of a warm, calming hug. This comforting pressure helps activate your body’s relaxation response, promoting a sense of safety, calm, and ease.

Shipping

Free UK delivery on orders over £50. Standard UK delivery is 3–5 working days. International shipping rates are calculated at checkout.

Returns

We offer a 30-night risk-free trial. If you're not happy, contact us within 30 days for a full refund. Items should be returned in resaleable condition where possible.

Contact

Questions? Email support@somniabrand.com and we'll help.

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FAQ's

1. What is the Hugby and how does it work?

Hugby is a weighted plush animal that uses gentle Deep Pressure Therapy to mimic the feeling of a warm, calming hug. This comforting pressure helps activate your body’s relaxation response, promoting a sense of safety, calm, and ease.

2. Who is Hugby for?

Hugby is designed for adults and anyone seeking comfort, stress relief, or deeper rest. It’s especially helpful for those managing anxiety, high stress, or sensory sensitivity—but anyone who enjoys a soothing hug will benefit from Hugby’s gentle presence.

3. What are the benefits of Deep Pressure Therapy?

Deep Pressure Therapy naturally calms the nervous system, which can help:
• Reduce stress and anxiety
• Improve mood and focus
• Support better, more restful sleep
• Create a greater sense of emotional balance

4. How do I care for and clean my Hugby?

For light messes, spot clean with a damp cloth. For deeper cleaning, gently hand wash and air dry. To preserve Hugby’s softness and shape, avoid machine washing or drying.

5. How long does shipping take, and is delivery free?

Shipping is always free. Orders are processed within 1–2 business days, and delivery typically takes 5–6 days depending on your location.

6. What is your return policy?

We offer a 60-day, no-hassle return policy. If Hugby isn’t the right fit, you can send it back—no questions asked.

7. Is Hugby safe to use, and how are the materials sourced?

Yes! Hugby is made from premium, non-toxic, and allergy-friendly materials, including weighted glass beads. All materials are ethically and sustainably sourced, with safety and comfort as our top priorities.

8. Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Any other question?

You can contact us through our contact page! We will be happy to assist you.

Link Below!

Contact Us

Weight is only at the tip of the front paws
I got the largest one and i'm in love
So fluffy, cuddly and a great hugger

Highly recommended, the panda is very cute, not as cute as the red one though but photos don't do it justice, there is no smell, high quality soft plush. Nice weight to the arms and so huggable. Packaged nicely in hearts, nice touch. Very pleased with the purchase

Highly recommended, the red panda is super cute, photos don't do it justice, worth every penny, no smell, high quality soft plush. Nice weight to the arms and so huggable. It's soooo cute. Packaged nicely in hearts, nice touch. Very pleased with the purchase

Very cute, but the quality is not as good as hoped. Fabric very cheap. Unfortunately, smaller than described.

Super soft! Little one loves it. Would be great if they had heavier options too

High quality product. Exactly as in the picture. Very happy with it.

So nice, bought it as a present and it’s perfect. So fluffy, and looks just like the pictures. Doesn’t smell weird, i would definitely recommend this product.

It's the same as the picture

Great. Compliant with the description and soft. weight in the legs in front. The delivery was also super fast. I really don't regret my purchase

The quality of these plush animals was better than expected for the price. They meet my standards and will be cute in my baby shower decor.

Very cool, the children fell in love, they already ordered a second one. Good quality. There is no chemical smell. The kids are delighted.

Really good quality we loved.

I like it because its hands are so long that it can hug Me and I can wear it on my neck everywhere

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Avg. Delivery 5-7 days

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