Terms of service
Introduction
This website is operated by SOMNIA. Throughout the site, the terms "we", "us" and "our" refer to SOMNIA. SOMNIA offers this website, including all information, tools and services available from this site, to you conditioned upon your acceptance of these Terms of Service and the policies referenced on this site.
By visiting our site or purchasing from us, you engage in our service and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers and contributors of content.
Our store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have consent from a parent or guardian where required.
You may not use our products or website for any illegal or unauthorised purpose, and you must not transmit viruses, malware or any destructive code.
General Conditions
We reserve the right to refuse service where reasonably necessary, including where we suspect fraud, misuse of the site, unlawful activity or breach of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, website content or access to the service without our express written permission.
Credit card and payment information is processed securely by Shopify and payment providers. We do not store full payment card details on our own systems.
Product Information
We make reasonable efforts to display product descriptions, colours, images, prices and availability accurately. Colours and product appearance may vary depending on your device display and lighting conditions.
Our products are sleep, comfort and lifestyle products. Unless expressly stated, they are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. If you have a medical concern, seek advice from a qualified health professional.
Prices, Promotions and Availability
Prices, promotions and product availability are subject to change without notice unless stated otherwise. We may update, suspend or discontinue products or services at any time.
Discounts and promotional offers may be subject to eligibility rules, expiry dates, product exclusions and one-use limits.
Orders, Billing and Account Information
You agree to provide current, complete and accurate purchase, billing, account and delivery information for all orders.
We may refuse, limit or cancel an order where necessary, including because of stock issues, suspected fraud, pricing errors, delivery restrictions or inaccurate information. If we cancel an order, we will attempt to notify you using the contact details provided at checkout.
Delivery, Returns and Cancellations
Delivery options, estimates and charges are explained in our Shipping Policy and shown at checkout where applicable.
Returns, refunds and cancellation rights are explained in our Return and Refund Policy. Customers are responsible for return postage unless the item is faulty, damaged, incorrect or not as described.
Third-Party Tools and Links
We may provide access to third-party tools, platforms or links. We are not responsible for third-party websites, services, content, policies or practices.
Your use of third-party tools or links is at your own risk and may be subject to the terms and policies of those third parties.
User Comments, Reviews and Submissions
If you submit reviews, comments, photos, suggestions or other content, you confirm that you have the right to share it and that it is accurate, lawful and does not infringe anyone else's rights.
We may use, display, edit or remove user content where permitted by law. We are not obliged to maintain user submissions in confidence, pay compensation for them or respond to them.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.
We reserve the right to correct errors, update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.
Prohibited Uses
You must not use the site or its content for unlawful purposes; to infringe intellectual property rights; to harass, abuse, defame or discriminate; to submit false or misleading information; to transmit malware; to collect or track personal information of others; to spam, phish, scrape or interfere with security features.
Disclaimer and Limitation of Liability
We do not guarantee that the service will be uninterrupted, timely, secure or error-free.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are not responsible for business losses, indirect losses, loss of profit, loss of opportunity or losses caused by events outside our reasonable control.
Indemnification
You agree to indemnify and hold harmless SOMNIA and our service providers from claims arising from your breach of these Terms, misuse of the site or violation of any law or third-party rights.
Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law and the remaining provisions will remain in effect.
Termination
These Terms remain effective unless terminated by you or us. We may terminate or restrict access to the service if we reasonably believe you have breached these Terms.
Entire Agreement
These Terms and any policies posted on this site constitute the agreement between you and us regarding your use of the service and supersede prior versions of the Terms.
Governing Law
These Terms are governed by the laws of England and Wales. If you are a consumer outside England and Wales, you may also have rights under mandatory consumer protection laws that apply where you live.
Changes to These Terms
We may update these Terms from time to time by posting the latest version on this page. Your continued use of the site after changes are posted means you accept the updated Terms.
Contact Information
Questions about these Terms should be sent to support@somniabrand.com.