Refund policy

Overview

This Return and Refund Policy applies to orders placed with SOMNIA at https://somniabrand.com. It is in addition to your statutory rights.

Please note: we do not charge a separate returns handling fee, but approved returns must be sent back at the customer's expense unless the item is faulty, damaged, incorrect or not as described.

30-Day Returns

If you are not satisfied with your order, you can request a return within 30 days of receiving it.

Returned items must meet the following conditions:

·        The item must be unused and in the same condition that you received it.

·        All appropriate parts, components, tags, accessories and original packaging must be included.

·        Any product for which hygiene is important must be suitable for return under the hygiene rules below.

·        Damage caused by careless handling, misuse or use beyond normal inspection may lead to refusal of the return or a deduction from the refund.

Hygiene Exclusions

For hygiene reasons, sealed products that are unsuitable for return once opened, used or unsealed may not be returnable unless faulty. This can include sleep masks, earplugs, nasal products and other personal care or sleep products.

How To Request a Return

To start a return, email support@somniabrand.com before sending anything back. Include:

·        Your order number.

·        Reason for the return request.

·        Photos of the product if it is damaged, faulty, incorrect or not as described.

·        Your first name and last name.

·        Your delivery address.

We will review your request and confirm the next steps.

Return Address

Approved returns must be sent to:

SOMNIA Returns, 2 Cedar Road, Dartford, Kent, DA1 2SF, United Kingdom.

Customers are responsible for return postage unless the item is faulty, damaged, incorrect or not as described. Please use a tracked service and keep proof of postage.

Faulty, Damaged, Incorrect or Not as Described Items

If your item arrives faulty, damaged, incorrect or not as described, contact support@somniabrand.com as soon as possible with your order number and photos where helpful. We will review the issue and explain the next steps.

Returns Review and Refunds

We aim to review returned items within 7 working days of receipt. If the return conditions are met, the return will be approved and the refund will be processed to the original payment method.

Your bank or payment provider may take additional time to make the refund visible on your account.

We reserve the right to refuse returned items or make a deduction from your refund if the items have been used, damaged, opened in breach of hygiene rules or handled beyond what is necessary to inspect them.

Cancellations and Right of Withdrawal

If your order is delivered to the UK, EU or EEA, you may have a legal right to cancel your online purchase within 14 days of receiving your order, without giving a reason, unless an exclusion applies.

To exercise this right, email support@somniabrand.com with your order number and a clear statement that you wish to cancel. You then have 14 days to send the goods back to SOMNIA Returns, 2 Cedar Road, Dartford, Kent, DA1 2SF, United Kingdom.

Because orders can enter fulfilment quickly, we may not be able to stop dispatch once an order has been placed. If the order is already in transit, please wait for delivery and then follow the returns process.

Unless the item is faulty, damaged, incorrect or not as described, you are responsible for return shipping. Where required by law, standard delivery charges paid for the original order will be refunded. Premium or upgraded delivery charges may not be refunded beyond the standard delivery amount.

Contact

Questions about returns, cancellations or refunds should be sent to support@somniabrand.com.