Privacy policy
This Privacy Policy describes how SOMNIA (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, make a purchase from https://somniabrand.com or otherwise communicate with us.
For the purposes of this Privacy Policy, "you" and "your" means you as a customer, website visitor or other individual whose personal information we process.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The latest version will be posted on this page.
Information We Collect Directly from You
- Basic contact details, including your name, address, phone number and email address
- Order information, including billing address, shipping address, payment confirmation, order history and contact details.
- Account information, including login details and account preferences where accounts are used
- Shopping information, including products viewed, cart activity and products purchased.
- Customer support information, including information you include when contacting us.
- Review or user-generated content, where you choose to submit it.
Information Collected Through Cookies and Similar Technologies
We automatically collect certain information about your interaction with the Site, such as device information, browser information, IP address, pages viewed, referring pages, cart activity and other usage data. We may use cookies, pixels and similar technologies to collect this information.
Information From Third Parties
We may receive information from third parties who help us operate the store, including Shopify, payment providers, fulfilment partners, delivery providers, customer support providers, analytics providers, email and marketing platforms, review tools, advertising partners and fraud prevention providers.
How We Use Your Personal Information
- To process payments, fulfil orders and arrange delivery.
- To provide customer support, returns and refunds.
- To create, manage and secure customer accounts where used.
- To send order, delivery, account, return and customer service communications.
- To detect, prevent and investigate fraud, unlawful activity or security issues.
- To improve our website, products, services and customer experience.
- To send marketing communications where permitted and to show relevant advertising where enabled.
- To comply with legal obligations and enforce our terms and policies.
Cookies
We use cookies and similar technologies to power and improve the Site, remember preferences, understand site performance and, where enabled, support analytics and advertising. You can control cookies through your browser settings and any cookie controls available on our site. For Shopify cookie information, see https://www.shopify.com/legal/cookies.
How We Disclose Personal Information
We may disclose personal information to vendors and third parties who perform services for us, such as Shopify, payment processors, fulfilment partners, delivery providers, customer support providers, IT providers, analytics providers, marketing platforms and advertising partners where used.
We may also disclose information where you direct us to do so, where required by law, to protect our rights, to prevent fraud or security issues, or in connection with a business sale, merger, restructuring or transfer.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User Generated Content
If you submit product reviews or other user-generated content to a public area of the Site, that content may be visible to others. We are not responsible for information you choose to make public.
Third-Party Websites and Links
Our Site may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices, accuracy or content of third-party sites.
Children's Data
Our services are not intended for children and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can review and delete it where appropriate.
Security and Retention
No method of transmission or storage is completely secure. We use reasonable measures to protect personal information, but we cannot guarantee perfect security.
We keep personal information for as long as needed to provide services, manage orders and returns, keep business and tax records, resolve disputes, prevent fraud and meet legal obligations.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, restrict or object to the use of your personal information, receive a copy of your information, withdraw consent and complain to a data protection authority.
To make a privacy request, contact support@somniabrand.com. We may need information to verify your identity before responding.
You can unsubscribe from marketing emails using the unsubscribe link in our messages. We may still send service messages about orders, accounts, returns or customer support.
Complaints
If you have a complaint about how we process personal information, contact support@somniabrand.com. If you are not satisfied with our response and are in the United Kingdom, you can contact the Information Commissioner's Office at https://ico.org.uk. If you are in the EU or EEA, you may contact your local data protection authority.
International Users
Some service providers may process personal information outside the United Kingdom, European Union or European Economic Area. Where required, we rely on appropriate safeguards for those transfers.
Contact
For questions about this Privacy Policy or to exercise privacy rights, contact support@somniabrand.com.